Please check the following possible solutions
1) Did you submit the Smart IPTV MAC address so that we can connect you? When you first download the Smart IPTV app and open it, there will be a MAC address displayed on your screen that you need to submit to us using the link above.
PLEASE NOTE: If you have previously submitted your MAC address, please do not re-submit it again.
If you have already submitted your Smart IPTV MAC address and received a confirmation email from our support team, please open a support ticket using the button below.