We will happily replace any boxes where the hardware or software are found to be defective. You must first contact technical support so that they can diagnose the issue and you will then be provided with a return address. We will cover the cost of shipping defective boxes back to us.
We make every conceivable effort to ensure that all items are fully tested and confirmed as working before being shipped to our customers. This includes, but is not limited to:
Manufacturer Quality Tests
These are tests conducted by the manufacturer to ensure that the hardware and software pass their quality levels.
Our Quality Tests
We perform two tests, first when we receive the device from the manufacturer, each device is tested to ensure that it is performing properly. We then add the apps required for Live TV and perform a 15-minute test to ensure that channels are being received without buffering.